General
What is Candu about?
Our mission is to make healthy food taste amazing with minimal and high-quality ingredients.
Orders
How do I change or cancel an order?
For any changes, cancelations or questions about your order, email us at info@eightvegan.com and we’ll help as soon as possible.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover, etc.), plus PayPal and Google Pay.
Shipping & Delivery
What cities does Candu delivers?
Currently, we currently deliver to the contiguous US only, but we hope to expand our delivery area as we grow. Signup for our email list and We will notify you when delivery becomes available in your area.
Do I need to pay for shipping?
Nope! All of our products delivery fee are complimentary. You will never be billed for any shipping fees.
When will my order arrive?
Orders are estimated to ship within 1-2 days of purchase. You’ll receive a tracking number via email once your product ships.
Returns
What is your return policy?
While we cannot accept returns of opened items, we want you to be 100% happy with our products and your purchase. Please reach out to us at info@eightvegan.com to address any concerns.
What if there is a damage with my order?
Please reach out to us at info@eightvegan.com to address any concerns.
Cooking and Ingredients
Can you accommodate food allergies?
Our ingredients are packaged in facilities that handle gluten as well as all major food allergens: milk, eggs, fish, crustacean shellfish, tree nuts, peanuts, wheat, and soybeans. We are constantly looking for a way to move to a facility that handles fewer food allergens, but if you have a very serious food allergy or intolerance, We recommend that you do not order from Eight Vegan.
Our Gluten-Free recipes are prepared in the same facility as our other meals, and may not be suitable for those diagnosed with celiac disease.
Where are your products packaged?
Our products are packed at a commercial kitchen HBK Incubates, New York, NY 10029
Packaging
Is my Candu packaging recyclable?
We are constantly working to make our packaging more sustainable.